Refunds and cancellation

Cancelling a plan

• In the dashboard, open Billing and choose Cancel plan. Nothing more is charged.
• The plan and its credits last until the end of the month you paid for. Then the workspace is on the Free plan, with 1,000 credits a month.
• Your top-up credits stay, and do not expire while your account is open.
• Changed your mind before the month ends? Choose Keep plan in Billing and it renews as before.

Refunds within 7 days

• Any payment can be refunded within 7 days if none of the credits it gave you have been used: a plan, a renewal or a credit top-up.
• Open Billing, find the payment under Payments and choose Refund. The button appears only on payments that qualify. You can also email support@skryp.dev.
• A refunded top-up’s credits are removed. A refunded plan ends at once: its credits are removed and the workspace moves to the Free plan.
• The full amount goes back to the card you paid with, through Paystack. We start the refund at once; your bank shows it within 30 days, usually much sooner.

After 7 days, or once credits are used

Payments are not refundable then, except where the law requires, or where our Terms of Service promise one. If we close the service, we refund unused top-up credits and the unused part of a plan period you paid for; if we close your account without good reason, we refund unused top-up credits.

Questions

Email support@skryp.dev with the payment reference shown on its receipt in Billing.